Related Questions

• What if I need to cancel my subscription?

  Optuno's cancellation policies vary depending on your chosen pricing plan.

  Business Starter and Business Accelerator Plans:

  These plans are all month-to-month with no contracts and no commitment. You can cancel at any time without penalties according to our money back guarantee:

  • Cancellation is submitted in writing within 15 days of registration
  • No revisions, changes, or edits were requested to the draft
  • The guarantee is void if the draft was accepted and revisions requested

  Single-Page Website, Professional Website, E-commerce Website, and Unlimited Website plans:

  Monthly Payment Plan (Month-to-Month): Cancel without penalties with 15 days' notice.

  Monthly with 6-Month Commitment: If canceling before your 6-month commitment ends, you'll be charged for the remaining months. After the commitment, 30 days' notice is required.

  Annual Payment Plan: Cancellations within the first 15 days are eligible for a refund. After that, a $250 cancellation fee applies if requesting a refund before renewal. Reminder e-mails are sent before auto-renewal.

  First 30 Days: $250 cancellation fee for any plan canceled within the first month.

  Money Back Guarantee

  Upon receiving your initial website draft, you can cancel and receive a refund if:

  • Cancellation is submitted in writing within 15 days of registration
  • No revisions, changes, or edits were requested to the draft
  • The guarantee is void if the draft was accepted and revisions requested

  Clear cancellation terms allow you to make an informed decision about partnering with Optuno.

• What if I cancel and want to keep my domain name?

  If you decide to cancel your website services but want to keep your domain name that came with your plan, we can help you transfer it to a new registrar for just $35. This way, you're never stuck with Optuno, and you can continue to use your domain name without any hassle.

  Optuno will set up an account on your behalf with the domain name registration provider using the contact information you've provided to us. This process will transfer the domain name from Optuno’s account to your new account.

  After confirming the transfer and receiving payment, Optuno will give you the login details for your new domain registration account. You will be the official contact and owner of the domain registration account. Since the domain name will no longer be under Optuno's control, all future renewals and responsibilities related to domain registration will be your responsibility.

• If I cancel, can I keep my website?

  Optuno allows you to take your website with you if you decide to cancel, under the following conditions:

  Optuno will provide you with a static version of your website, including copies of your videos and photos. This gives you a snapshot of your site that you can host elsewhere. However, all the dynamic features provided by Optuno, such as your FICMS™ license, plugins, and e-commerce tools, will no longer be available.

  The costs are as follows:

  • UNLIMITED PLAN, E-COMMERCE (Basic & Enterprise), BUSINESS STARTER & BUSINESS ACCELERATOR PLAN WEBSITES
    • Within the first year of continuous hosting and maintenance - $2,500
    • After 1 full year of continuous hosting and maintenance - $1,500
    • After 2 full years of continuous hosting and maintenance - $0
  • PROFESSIONAL PLAN WEBSITES
    • Within the first year of continuous hosting and maintenance - $1,500
    • After 1 full year of continuous hosting and maintenance - $750
    • After 2 full years of continuous hosting and maintenance - $0

  You will be allowed to have a web developer transfer your site to a new hosting provider, maintain it, and make any desired changes.

  While you'll lose access to Optuno's proprietary tools, this option allows you to take your website content with you after cancellation.

• Do you have a money back guarantee?

  Money Back Guarantee

  

  Upon receiving the first draft of your website, if you decide not to move forward with Optuno for any reason, you can cancel and receive a refund under these conditions:

  • Cancellation must be submitted in writing within 15 days of registration
  • Without having requested any revisions, changes, or edits to the draft (code, design, content, graphics, etc.)
  • The guarantee is void if the draft was accepted and revisions were requested

  Refund Restrictions:

  • No refunds once revisions have been requested
  • Refunds must be requested within 15 calendar days of signing up
  • Domain registration fees are non-refundable
  • No refunds for express service clients
  • Cancellation and refund requests must be in writing
  • No refunds for updates, marketing services, plugins, and add-ons
    
    

  See Terms & Conditions for additional details.

• Can I sell products from my website?

  There are many ways to sell products and services through your website. We'll help you understand your needs and find the best solution to move forward.

  Selling products can be done through simple payment processor buttons or full e-commerce shopping carts. Standard e-commerce tools can be included as an add-on service with your website plan or digital marketing package.

  While some limitations may exist, your dedicated support team will be happy to discuss the options and recommend the right approach for your business.

  From simple payment buttons to robust online stores, we'll ensure your website is equipped to drive sales effectively.