What if I need to cancel my subscription?
Optuno's cancellation policies vary depending on your chosen pricing plan.
Business Starter and Business Accelerator Plans:
These plans are all month-to-month with no contracts and no commitment. You can cancel at any time without penalties according to our money back guarantee:
- Cancellation is submitted in writing within 15 days of registration
- No revisions, changes, or edits were requested to the draft
- The guarantee is void if the draft was accepted and revisions requested
Single-Page Website, Professional Website, E-commerce Website, and Unlimited Website plans:
Monthly Payment Plan (Month-to-Month): Cancel without penalties with 15 days' notice.
Monthly with 6-Month Commitment: If canceling before your 6-month commitment ends, you'll be charged for the remaining months. After the commitment, 30 days' notice is required.
Annual Payment Plan: Cancellations within the first 15 days are eligible for a refund. After that, a $250 cancellation fee applies if requesting a refund before renewal. Reminder e-mails are sent before auto-renewal.
First 30 Days: $250 cancellation fee for any plan canceled within the first month.
Money Back Guarantee
Upon receiving your initial website draft, you can cancel and receive a refund if:
- Cancellation is submitted in writing within 15 days of registration
- No revisions, changes, or edits were requested to the draft
- The guarantee is void if the draft was accepted and revisions requested
Clear cancellation terms allow you to make an informed decision about partnering with Optuno.
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Related Questions
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Do you have a money back guarantee?
Money Back Guarantee
Upon receiving the first draft of your website, if you decide not to move forward with Optuno for any reason, you can cancel and receive a refund under these conditions:
- Cancellation must be submitted in writing within 15 days of registration
- Without having requested any revisions, changes, or edits to the draft (code, design, content, graphics, etc.)
- The guarantee is void if the draft was accepted and revisions were requested
Refund Restrictions:
- No refunds once revisions have been requested
- Refunds must be requested within 15 calendar days of signing up
- Domain registration fees are non-refundable
- No refunds for express service clients
- Cancellation and refund requests must be in writing
- No refunds for updates, marketing services, plugins, and add-ons
See Terms & Conditions for additional details.
